Frequently Asked Questions
Everything you need to know about your future ride.
How long does shipping take for a new Onewheel?
Most in-stock orders are processed within 1-2 business days. Ground shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for boards and accessories?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that once a board has been ridden, it is no longer eligible for return.
Do Onewheel products come with a warranty?
Yes, every Onewheel comes with a limited warranty that covers components against manufacturing defects. The specific duration varies by component, such as the battery and motor.
Do you offer financing options for larger purchases?
We partner with Klarna and Affirm to provide flexible monthly payment plans, allowing you to ride now and pay over time, subject to credit approval.
Can I fly with my Onewheel?
The Onewheel Pint is generally compliant with FAA regulations regarding battery size, but the Pint X and GT models exceed the limit. We always recommend checking with your airline before traveling.
Where can I get my board serviced if it needs a repair?
You can initiate a service request through our official website. We have a dedicated service center in California and authorized service partners to ensure your board is handled by experts.